What We Collect and Why It Matters
When you open an account, we collect the information needed to verify your identity and process your transactions. That includes your registered name, email address, phone number, and the payment method you use — whether that is bKash, Nagad or Rocket. Each time you make a
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deposit or withdrawal through one of these wallets, a record is created: the amount, the timestamp, and the wallet number involved. We do not store your full bKash PIN or Nagad passcode — those stay inside your own wallet app. We also collect technical data: your
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device type, operating system, browser, and IP address. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, the content of those messages is retained so we can follow up accurately. We share data with payment processors and
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identity-verification services only where necessary to complete your transaction or comply with applicable obligations. We do not sell your personal data to third parties for marketing purposes. The full scope of this policy applies where our platform is accessible under your local law and in eligible
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regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.